Thank you for choosing to be part of our community at EmotiCare ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. We never market or sell your personal information and will only use your personal information to provide you with the very best behavioral health treatment. For questions related to this privacy statement please contact the Privacy Officer by emailing EmotiCare Compliance at compliance@emoticare.com.
This privacy policy applies to all information collected through our website (such as www.emoticare.com), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites"). This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
You have the right to:
You have some choices in the way that we use and share information as we:
We value your privacy and the information you consent to share in relation to our SMS and email marketing service. We use this information to send you text and email notifications, text and email marketing offers, and transactional texts and email communications, including requests for reviews from us. Opt-in data and consent for text messaging and email marketing will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program and email marketing platform.
By consenting to EmotiCare SMS and Email Marketing in the admissions process and or subscribing via our subscription tools, you agree to receive recurring text and email notifications (for your inquiry, including text and email marketing materials and transactional communications), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies.
If you wish to unsubscribe from receiving text and/or email marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our email messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We may use and share your information as we:
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
Ask us to correct your medical record
Request confidential communications
Ask us to limit what we use or share
Get a list of those with whom we have shared information
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
File a complaint if you feel your rights are violated
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases, we never share your information unless you give us written permission:
In the case of fundraising:
How do we typically use or share your health information?
We typically use or share your health information in the following ways.
Treat you
We can use your health information and share it with other professionals who are treating you.
Example: A therapist treating you for depression asks another therapist about your overall mental status.
Run our organization
We can use and share your health information to run our program, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.
Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.
How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We must meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Help with public health and safety issues
We can share health information about you for certain situations such as:
Do research
We can use or share your information for health research.
Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Address workers’ compensation, law enforcement, and other government requests
We can use or share health information about you:
Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.
Our Responsibilities
For more information, see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
EmotiCare ("we" or "us") uses cookies and similar tracking technologies on our website (the "Website"). This section of our Privacy Policy explains what cookies are, how we use them, and how you can control your cookie preferences.
What are Cookies?
Cookies are small data files that are placed on your device when you visit a website. They are widely used to remember you and your preferences, either for a single visit (known as session cookies) or for multiple repeat visits (known as persistent cookies).
How We Use Cookies
We use cookies for a variety of purposes, including:
Cookie Consent Management System
We use xxxxxx as a cookie consent management system. This system allows you to choose which cookies you consent to when you visit our Website. You can access the xxxxxx consent banner by clicking the button below or the button that appears at the bottom of your screen upon initial visit.
Updating Your Cookie Preferences
You can update your cookie preferences at any time using the button below. This link will allow you to see a detailed list of the cookies used on our Website and choose which ones you want to accept or decline.
More Information
For more information about cookies and how to manage them, please visit the following resources:
We recommend that you keep yourself informed about cookies and similar technologie, as our practices may change from time to time. We will update this section of our Privacy Policy to reflect any changes.
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
If you have questions or comments about the Client Rights or Notice of Privacy Practices, contact us at compliance@emoticare.com
Discover programs tailored to meet your needs, in an environment that celebrates growth and connection. Together, we can transform mental health into a source of pride and strength.
